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Chooza vs Gorgias (AI Agent)
Gorgias is a customer-support helpdesk for online stores, with an AI Agent billed per automated interaction. Chooza is an AI shopping assistant billed per conversation, focused on helping shoppers find products before they buy. Stores that need ticketing, order actions and a support team inbox are better served by Gorgias.
Pricing and features, side by side
| Topic | Gorgias (AI Agent) | Chooza |
|---|---|---|
| AI pricing | AI Agent: $1.00 per automated interaction on a monthly contract, $0.90 on an annual one; each also counts as a helpdesk ticket. gorgias.com | From $39/month + tax for 750 conversations; $99 for 2,500; $249 for 7,500. Extra: $15 per 500. |
| What is counted | An automated interaction: a request fully resolved without a human agent. gorgias.com | Per conversation (a shopper’s visit, up to 30 minutes without a message). |
| Helpdesk plans | Helpdesk plans start at $10/month (Starter, 50 tickets, monthly billing only). gorgias.com | No helpdesk: your team keeps its own email, WhatsApp or phone; the assistant points shoppers to them. |
| Free trial | 7 days, no payment information needed. gorgias.com | 14 days or 100 conversations, no card. |
| Platforms | Shopify, BigCommerce, Magento and WooCommerce. gorgias.com | Any store with a product feed, plus a direct Shopify connection. Guides for 8 platforms. |
- AI pricing
Gorgias
AI Agent: $1.00 per automated interaction on a monthly contract, $0.90 on an annual one; each also counts as a helpdesk ticket. gorgias.com
Chooza
From $39/month + tax for 750 conversations; $99 for 2,500; $249 for 7,500. Extra: $15 per 500.
- What is counted
Gorgias
An automated interaction: a request fully resolved without a human agent. gorgias.com
Chooza
Per conversation (a shopper’s visit, up to 30 minutes without a message).
- Helpdesk plans
Gorgias
Helpdesk plans start at $10/month (Starter, 50 tickets, monthly billing only). gorgias.com
Chooza
No helpdesk: your team keeps its own email, WhatsApp or phone; the assistant points shoppers to them.
- Free trial
Gorgias
7 days, no payment information needed. gorgias.com
Chooza
14 days or 100 conversations, no card.
- Platforms
Gorgias
Shopify, BigCommerce, Magento and WooCommerce. gorgias.com
Chooza
Any store with a product feed, plus a direct Shopify connection. Guides for 8 platforms.
Gorgias facts come from the linked pages, checked on 2026-10-23. Prices and plans change; check the source before deciding. We left out anything we couldn’t confirm on Gorgias’s own pages or app listings.
Where Gorgias is the better fit
- A full support helpdesk with ticketing, for a team that answers customers.
- Pricing per resolved request suits stores whose volume is mostly support.
Where Chooza is the better fit
- A predictable monthly price per conversation, whatever the assistant answers.
- Built for pre-sale shopping: finding, comparing and recommending products.
- Works with any store that has a product feed.
Compare for yourself, on your own store
Try it on your own store: type your website and chat with 100 of your products in about a minute. Free, no sign-up; the demo is deleted after 24 hours.