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Chooza vs Tidio (Lyro AI)
Tidio is a live chat and helpdesk tool with an AI agent, Lyro, that answers customer questions. Chooza is an AI shopping assistant that recommends products from your catalog. If you need live chat for your team across channels, Tidio covers more; if you want shoppers to find the right product on your site, Chooza is built for that.
Pricing and features, side by side
| Topic | Tidio (Lyro AI) | Chooza |
|---|---|---|
| AI pricing | Lyro AI Agent from $32.50/month for 50 Lyro conversations (pricing page); the Shopify listing shows a Lyro AI Chatbot plan at $39/month for up to 200 Lyro conversations. tidio.com | From $39/month + tax for 750 conversations; $99 for 2,500; $249 for 7,500. Extra: $15 per 500. |
| What is counted | A Lyro conversation: a customer interaction with at least one reply from the AI agent. tidio.com | Per conversation (a shopper’s visit, up to 30 minutes without a message). |
| Free plan or trial | A free plan (50 billable conversations, first 50 Lyro conversations free for life) and a 7-day trial without a card. tidio.com | 14 days or 100 conversations, no card. |
| Languages | The Shopify listing names English, German, French, Italian, Portuguese (Brazil) and Spanish. apps.shopify.com | Replies in the shopper’s language; interface in 11 languages; right-to-left layout. |
| Focus | Live chat and helpdesk with an AI agent (Lyro). | Shopping assistant: finds and recommends products from your catalog, answers store policies. |
- AI pricing
Tidio
Lyro AI Agent from $32.50/month for 50 Lyro conversations (pricing page); the Shopify listing shows a Lyro AI Chatbot plan at $39/month for up to 200 Lyro conversations. tidio.com
Chooza
From $39/month + tax for 750 conversations; $99 for 2,500; $249 for 7,500. Extra: $15 per 500.
- What is counted
Tidio
A Lyro conversation: a customer interaction with at least one reply from the AI agent. tidio.com
Chooza
Per conversation (a shopper’s visit, up to 30 minutes without a message).
- Free plan or trial
Tidio
A free plan (50 billable conversations, first 50 Lyro conversations free for life) and a 7-day trial without a card. tidio.com
Chooza
14 days or 100 conversations, no card.
- Languages
Tidio
The Shopify listing names English, German, French, Italian, Portuguese (Brazil) and Spanish. apps.shopify.com
Chooza
Replies in the shopper’s language; interface in 11 languages; right-to-left layout.
- Focus
Tidio
Live chat and helpdesk with an AI agent (Lyro).
Chooza
Shopping assistant: finds and recommends products from your catalog, answers store policies.
Tidio facts come from the linked pages, checked on 2026-10-23. Prices and plans change; check the source before deciding. We left out anything we couldn’t confirm on Tidio’s own pages or app listings.
Where Tidio is the better fit
- Live chat for your team, with seats included and desktop and mobile apps.
- Channels beyond your website: Messenger, Instagram, WhatsApp and email.
- A free plan to start with.
Where Chooza is the better fit
- Product search and recommendations from your full catalog, with cards built from your product data.
- Works from any product feed as well as Shopify.
- Right-to-left layout and replies in the shopper’s language.
Compare for yourself, on your own store
Try it on your own store: type your website and chat with 100 of your products in about a minute. Free, no sign-up; the demo is deleted after 24 hours.