What is Chooza?
Chooza is an AI shopping assistant for online stores. It helps shoppers find the right product from your catalog, in their own language, with real prices and stock, and offers your WhatsApp, phone or email when it can't help. Plans start at $39/month + tax, with a 14-day free trial.
Is it an ecommerce chatbot?
Yes, in the sense most people search for: an AI chatbot on your store that answers shoppers. Chooza is built as a shopping assistant rather than a support bot: it searches your catalog, recommends products with real prices and stock, and offers your WhatsApp, phone or email for anything else.
How does Chooza know my products?
From your product feed (a link or a file in Google Merchant, Facebook catalog or CSV format), or straight from your Shopify store. It re-reads your catalog automatically: every 24 hours on Starter, every hour on Pro.
Will it make up prices or products?
Prices, stock and product links come only from your catalog, and the product cards are built from your product data, not written by the AI.
Which languages does it speak?
It replies in your shopper's language, and lays out right-to-left scripts (Arabic, Hebrew, Persian, Urdu) correctly. Its buttons and messages come in 11 languages.
What happens when it can’t answer?
When it can’t help (a question about an order, a product you don’t stock), it offers your WhatsApp, phone, email or a message form instead of guessing.
Which platforms does it work with?
Works with any store that has a product feed (Google Merchant, Facebook catalog or CSV), and connects to Shopify stores directly. Setup guides for Shopify, WooCommerce, Wix, BigCommerce, Magento / Adobe Commerce, PrestaShop, OpenCart, Squarespace.
What counts as a conversation?
A conversation starts with a shopper's first message and ends after 30 minutes without one. Every reply inside it, and every product card it shows, is included. Your own test messages in the dashboard never count.
Is there a free trial?
14-day free trial or 100 conversations, whichever comes first. No card needed.
Can it track orders or add products to the cart?
Not today. Chooza recommends products and answers questions about your store; order status, shipment tracking and cart actions are custom integrations you can request.
What happens to shoppers’ data?
Conversations are kept 90 days by default (you can choose 30, 90, 180, 365 days), and shoppers' emails and phone numbers are hidden in your dashboard unless you choose to show them.
Do prices include tax?
Prices exclude tax. Paddle, our reseller and Merchant of Record, adds and handles VAT and sales tax where applicable.
What happens when I reach my limit?
Your assistant stays on your site and shows a short “busy” message with your contact options, so no shopper is left without an answer. You can add conversations for the rest of the billing period or move to a bigger plan anytime. Need more in a month? Add 500 conversations for $15 (plus tax), for the current billing period only. Never automatic.
Can I change plans or cancel?
Yes. Upgrades apply right away (you pay the difference for the rest of the month); downgrades apply at your next renewal. Cancel anytime from your billing settings: you keep your plan until the end of the period you paid for.
How does the free trial work?
14-day free trial or 100 conversations, whichever comes first. No card needed.
Who handles payments?
Paddle, our reseller and Merchant of Record, handles checkout, invoices and tax. We never see or store your card details.
More about plans and billing is on Pricing. Can't find your answer? Contact us.